Policies
In the realm of art collection, understanding the policies surrounding the acquisition and ownership of artworks is crucial. These policies not only protect the interests of the collector but also ensure the integrity of the artworks themselves. This guide aims to elucidate key aspects of art policies that collectors should be aware of when engaging with galleries or artists.
One of the primary components of art policies is the return and refund policy. A well-defined return policy allows collectors to feel secure in their purchases. For instance, a common practice is to offer a 7-day return window during which collectors can assess the artwork's fit within their collection. This period allows for a thorough evaluation of the piece's condition and its resonance with the collector's aesthetic preferences.
Moreover, the condition of the artwork upon return is paramount. Policies typically stipulate that artworks must be returned in their original condition and packaging, accompanied by any authenticity certificates. This ensures that the artwork retains its value and integrity, which is essential for both the collector and the gallery.
Shipping policies also play a significant role in the art acquisition process. Understanding the logistics of shipping, including the partners involved in the delivery and the estimated timeframes, is vital. For example, artworks may be shipped domestically or internationally, with varying delivery times based on the destination. Collectors should be aware of these timelines to manage their expectations effectively.
Furthermore, the packaging of artworks is a critical aspect of shipping policies. High-value pieces often require enhanced packaging to prevent damage during transit. Collectors should inquire about the measures taken to ensure that their artworks arrive in pristine condition, as this reflects the gallery's commitment to quality and care.
Another important consideration is the handling of damages or discrepancies upon delivery. Policies should outline the steps collectors need to take if their order arrives damaged or does not match their expectations. Prompt communication with the gallery is essential, and clear documentation, such as photographs of the damage, can facilitate a smoother resolution process.
Lastly, collectors should be informed about any additional costs associated with their purchases, such as shipping fees or customs duties for international orders. Transparency regarding these costs is crucial for collectors to make informed decisions about their acquisitions.
In conclusion, understanding the policies related to art acquisition is fundamental for collectors. By familiarizing themselves with return and refund policies, shipping logistics, and the handling of damages, collectors can navigate the art market with confidence. This knowledge not only enhances the collecting experience but also fosters a deeper appreciation for the artworks they choose to bring into their lives.
Last updated: June 24, 2025
Mindevo.co operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Mindevo.co is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Personal Information Sources
We may collect personal information from the following sources:
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Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
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Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
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Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
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If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
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You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at admin@mindevo.co or contact us at 137 Baruipara Lane Ashokgarh, Deepalok apartmen 3rd floor , Baranagar, WB, 700035, IN For the purpose of applicable data protection laws, we are the data controller of your personal information.
At Mindevo.co, we take immense pride in the quality, uniqueness, and craftsmanship of our one-of-one artworks. Every piece is carefully inspected, securely packaged, and delivered with authenticity and intention. However, if you are not fully satisfied with your purchase, we offer a smooth and respectful return experience.
7-Day Easy Refund Guarantee
Customers are eligible for a full refund or exchange within 7 days of receiving the artwork. To initiate a return, the artwork must be:
- In its original condition and packaging
- Accompanied by the authenticity certificate and invoice
- Shipped back safely using the return instructions provided by our team
Once the returned artwork is received and inspected, refunds will be processed within 5–7 business days to your original payment method.
How to Request a Return
Please email us at admin@mindevo.co with your order number, reason for return, and images of the artwork if damaged or defective. Our support team will guide you through the next steps.
Cash on Delivery (COD)
To maintain the exclusivity and safety of our high-value art pieces, Cash on Delivery is available only for select entry-level paintings. Eligibility will be clearly mentioned on product pages. All premium and collector’s edition artworks require prepaid purchase to ensure secure handling and verification.
Exceptions & Notes
- Custom or commissioned artworks are not eligible for return or refund.
- Damages caused by mishandling post-delivery are not covered.
- Return shipping costs are to be borne by the customer unless the product is defective or damaged in transit.
- On purchase of artworks above ₹10000, we will be dealing with the customer personally and assist them over the entire delivery process, till feedback. There is no chance of fraud or fake promises and if needed can be taken under scrutiny and legal measures. But that will never happen as This is not fake.
Legal & Rights
All refunds and returns are handled under the legal entity Cornerstone Enterprise, the official owner and operator of Mindevo.co. By placing an order, you agree to the terms outlined in this policy.
Your trust is our foundation. Thank you for collecting with intention.
Terms of Service – Mindevo.co
Welcome to Mindevo.co, an independent art gallery offering exclusive one-of-one pieces crafted for collectors, seekers, and those who find meaning beyond form. These Terms of Service govern your use of the site and your engagement with any products sold here.
1. One-of-One Artwork Policy
All artworks listed on Mindevo.co are created as one-of-one originals — never reprinted, never mass-produced. By purchasing, you acknowledge that these are final artworks intended for personal and private collection. We recommend reviewing all product details, sizes, and framing options before placing an order.
2. Fulfillment Partners
We work with trusted print and logistics partners — Gelato and Printrove — to fulfill our artwork with museum-grade quality standards. Each partner is carefully selected for their expertise in secure handling, global shipping, and art-grade printing where required.
Depending on the artwork and your location, your order may be processed through either of these partners. All artworks are handled with care and shipped with insurance when eligible.
3. Returns & Refunds
All sales are final on premium and collector’s edition artworks. These pieces are made individually, with no duplicates, and we do not offer refunds unless the item arrives damaged or significantly defective.
- Our 7-Day Easy Refund Guarantee applies only to entry-level artworks (as clearly marked). Refunds are issued only if:
- You contact us within 7 days of delivery.
- Artwork is returned in original condition with packaging & certificate.
- The issue is not due to customer's handling or misuse.
We reserve the right to decline refunds that do not meet these conditions.
4. Cash on Delivery (COD)
COD is only available for select entry-level paintings. All premium or international orders must be prepaid. COD availability will be clearly mentioned on the eligible product pages. We reserve the right to cancel COD orders suspected to be non-serious or placed without intent to purchase.
5. Shipping & Delivery
We ship globally, with most artworks fulfilled via Gelato or Printrove depending on geography and medium. Shipping times vary by region, typically ranging from 5–12 business days. All tracking information will be provided once your order is shipped.
Delays caused by customs, weather, or third-party logistics are outside our control but we will support resolution wherever possible.
6. Intellectual Property
All content on this website — including artwork, photography, branding, and writing — is the intellectual property of Cornerstone Enterprise. You may not copy, reproduce, distribute, or use any material without express written permission.
7. Order Eligibility & Acceptance
We reserve the right to refuse or cancel any order suspected of being fraudulent, duplicated, or placed for resale without authorization. All purchases must be for personal, non-commercial use unless explicitly stated.
8. Limitation of Liability
Mindevo.co and Cornerstone Enterprise are not liable for indirect, incidental, or consequential damages arising from product use or delivery issues beyond our control. Our responsibility is limited to the value of the product sold.
9. Contact
For any concerns regarding your order, delivery, or these terms, please contact us at admin@mindevo.co. We aim to respond to all inquiries within 24–48 hours.
Thank you for collecting with intention. At Mindevo, art is not decoration — it’s a quiet revolution.
At Mindevo, we ship more than art — we deliver presence. Each order is treated as a sacred transfer of meaning, handled with the care and transparency it deserves.
1. Fulfillment & Delivery Partners
We work with two trusted partners to produce and deliver your artworks with gallery-grade standards:
- Gelato
– for global, print-on-demand museum-quality delivery, especially suited to premium and international orders. - Printrove
– for high-quality regional fulfillment within India, especially for entry-level artworks and framed décor.
Depending on the artwork type and your location, your order may be fulfilled by either partner.
2. Shipping Destinations
We ship worldwide. If your country is serviceable by our partners, the shipping option will appear at checkout. If not, please contact us at admin@mindevo.co — and we’ll manually assist you.
3. Dispatch Time
Orders are usually dispatched within 2–5 business days after confirmation, unless stated otherwise on the product page (e.g., custom or framed items). Once dispatched:
- 4–8 business days
- 7–14 business days
Actual timelines may vary depending on region, courier speed, and customs clearance.
4. Tracking & Notifications
Once your order ships, you’ll receive an email or SMS with a tracking number. You can use this to follow your shipment’s journey from studio to doorstep.
5. Packaging & Protection
Every artwork — whether a Collector’s Edition or Found Collection piece — is packaged with care:
- are shipped with enhanced packaging, insured delivery (where eligible), and may include authenticity certificates.
- are also securely packaged to avoid bending, moisture, or damage during transit.
We take pride in ensuring that your order arrives in pristine condition.
6. Delays & Disruptions
While we strive for timely delivery, delays due to customs, weather, or carrier issues may occasionally occur. These are beyond our direct control, but we will work with you to resolve them with the shipping partner involved.
7. Shipping Fees
- are calculated at checkout based on weight, size, and destination.
- free shipping, which will be clearly mentioned.
- customs duties or import taxes their country may impose.
8. Order Issues & Damage Claims
If your order arrives damaged, incomplete, or does not match what you ordered:
- admin@mindevo.co within 48 hours of delivery
For Collector’s Editions and Premium orders, we offer personal assistance and resolution without delay.
9. Personalized Support for Premium Orders
All orders from the Collector’s Edition and Premium segments (as labeled on the site) receive:
- Direct support from our core team
- Priority tracking updates
- Personal touch throughout the post purchase phase
Mindevo is not just a store. It is a sanctuary for those who see beyond surface.
Thank you for choosing to receive meaning — not just material.